Oracle Knowledge Management 2020 Implementation Essentials

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Oracle Knowledge Management 2020 Implementation Essentials test series | Exam Number: 1Z0-1037-20

An Oracle Knowledge Management Cloud 2020 Certified Implementation Specialist has demonstrated the knowledge required to use and modify answers, set up reports and configure queues. Individuals who earn this certification are able to integrate with Connect Web Services for SOAP API and use Knowledge Advanced. Up-to-date training and field experience are recommended.

Exam Topics:

B2C Service Knowledge Foundation

• Use answers

• Modify answers

• Describe answers relationships

• Use answers search

• Use answer versioning

Reports

• Classify reports

• Create reports

• Use reports features

• Explain the dashboard feature

B2C Service Products and Services – Common Features

• Describe products and categories

• Explain Service Level Agreements (SLA)

• Explain response requirements

Knowledge Advanced

• Explain views

• Use Knowledge Advanced features

• Manage Knowledge Advanced Content

• Use Knowledge Advanced Search Capabilities

Note:

• Cloud technology is ever-evolving. Oracle updates exam content regularly, to align with product updates and certification standards. Check exam topics before sitting for your exam to ensure that you are prepared for any updated content.

Oracle Knowledge Management is an information management system that uses knowledge capture, storage, and distribution tools that Oracle developed. Implementing Oracle Knowledge Management provides the features of solution search, creation, organization, and access to new solutions. Oracle Knowledge Management provides focused results that more directly relate to the issue being researched, thus reducing the cost of providing service while increasing customer satisfaction, and gaining an edge over competitors. Solution Security lets you manage who can view which information to help you manage the relative confidentiality and visibility of information.