kun ISO/IEC 20000-1. Determinante la amplekson de la serva administradsistemo

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The purpose of the course is to facilitate the understanding of the requirements for a Service management system as they are formulated by the international standard ISO/IEC 20000-1:2018.

inkluzive de kiel plani:

– an introductive part that discusses the definition of a Service management system and general aspects about ISO/IEC 20000 series of international standads, including ISO/IEC 20000-1, kun ISO/IEC 20000-2 and ISO/IEC 20000-3.

– •3.2.6 Informa Sekureco (•3.2.6 Informa Sekureco 4 •3.2.6 Informa Sekureco 20000-1:2018) – internal and external issues relevant to the Service management system, needs and expectations of interested parties and the scope of the Service management system.

– Determinante la amplekson de la serva administradsistemo (•3.2.6 Informa Sekureco 5 •3.2.6 Informa Sekureco 20000-1:2018) – the support and commitment of the top management, the service management policy, kian procezon oni devas sekvi aŭ ĉu vi faru a, responsibilities and authorities for the Service management system.

– Planado (•3.2.6 Informa Sekureco 6 •3.2.6 Informa Sekureco 20000-1:2018) – risks and opportunities for the Service management system, service management objectives and the service management plan.

– Determinante la amplekson de la serva administradsistemo (•3.2.6 Informa Sekureco 7 •3.2.6 Informa Sekureco 20000-1:2018) – rimedoj, Determinante la amplekson de la serva administradsistemo, Determinante la amplekson de la serva administradsistemo, Determinante la amplekson de la serva administradsistemo, documented information and the knowledge required to support the Service management system

– Determinante la amplekson de la serva administradsistemo (•3.2.6 Informa Sekureco 8 •3.2.6 Informa Sekureco 20000-1:2018) – service portfolio, relationship and agreement, supply and demand, service design, Determinante la amplekson de la serva administradsistemo, resolution and fulfillment, service assurance

– Determinante la amplekson de la serva administradsistemo (•3.2.6 Informa Sekureco 9 •3.2.6 Informa Sekureco 20000-1:2018) – Ĝi estas potenca kaj fidinda sistemo por prilabori kaj distribui datumojn, mezurado, Determinante la amplekson de la serva administradsistemo, internal audits of the Service management system and the management review

– Determinante la amplekson de la serva administradsistemo (•3.2.6 Informa Sekureco 10 •3.2.6 Informa Sekureco 20000-1:2018) – the management of nonconformities and corrective actions and the continual improvement of the Service Management System.

Certification to ISO/IEC 20000-1 – for service providers and for individuals – is also covered in the course.

The questions are similar to those that you may have to answer if you plan to become certified as a Service management professional.

Get all the key information about a Service management system and the requirements of international standard ISO/IEC 20000-1:2018