Gestión del conocimiento de Oracle 2020 Conceptos básicos de implementación

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Gestión del conocimiento de Oracle 2020 Conceptos básicos de implementación de Oracle Project Management Cloud | Número de examen: 1Z0-1037-20

An Oracle Knowledge Management Cloud 2020 Certified Implementation Specialist has demonstrated the knowledge required to use and modify answers, set up reports and configure queues. Individuals who earn this certification are able to integrate with Connect Web Services for SOAP API and use Knowledge Advanced. Conceptos básicos de implementación de Oracle Project Management Cloud.

Temas del examen:

B2C Service Knowledge Foundation

• Use answers

• Modify answers

• Describe answers relationships

• Use answers search

• Use answer versioning

Informes

• Classify reports

• Crear informes

• Use reports features

• Explain the dashboard feature

B2C Service Products and Services – Common Features

• Describe products and categories

• Explain Service Level Agreements (LECHUGA)

• Explain response requirements

Knowledge Advanced

• Explain views

• Use Knowledge Advanced features

• Manage Knowledge Advanced Content

• Use Knowledge Advanced Search Capabilities

Nota:

• La tecnología de la nube está en constante evolución. Oracle actualiza el contenido del examen regularmente, para alinearse con las actualizaciones de productos y los estándares de certificación. Verifique los temas del examen antes de presentarse para su examen para asegurarse de que está preparado para cualquier contenido actualizado.

Oracle Knowledge Management is an information management system that uses knowledge capture, almacenamiento, and distribution tools that Oracle developed. Implementing Oracle Knowledge Management provides the features of solution search, mejoraremos nuestro archivo MAKE y la plantilla de archivo MAKE creados en el Proyecto n. ° 1 aplicando patrones, organization, and access to new solutions. Oracle Knowledge Management provides focused results that more directly relate to the issue being researched, thus reducing the cost of providing service while increasing customer satisfaction, and gaining an edge over competitors. Solution Security lets you manage who can view which information to help you manage the relative confidentiality and visibility of information.