Microsoft MB-230 and MB-240 Cert Exam : Test pratique 2021

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Welcome to the practice test exam Microsoft MB-230 and MB-240 Cert Exam : Test pratique 2021

MB-230 exam candidates are Dynamics 365 functional consultants with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, qualité, fiabilité, Efficacité, and customer satisfaction.

Candidates should understand industry terminology, priorities, normes, méthodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application’s role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

MB-240 exam candidates are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

Tests pratiques Microsoft MD-100 et MD-101 Bienvenue à l'examen MS-900.

Microsoft Exam MB-230 Certification Exam improve the following skills questions:

• Perform configuration

• Manage cases and the knowledge base

• Manage queues, entitlements, and SLAs

• Configure Forms Pro

Microsoft Exam MB-240 Certification Exam improve the following skills questions:

• Configure field service applications

• Manage work orders

• Schedule and dispatch work orders

• Manage field service mobility

• Manage inventory and purchasing

• Manage assets and agreements

Ceci est un cours non officiel et ce cours n'est pas affilié, sous licence ou marque déposée avec Microsoft de quelque manière que ce soit.

Bonne chance !