Incident Management in IT
This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.
उत्तर छोड़ दें
आपको चाहिए लॉग इन करें या रजिस्टर करें एक नई टिप्पणी जोड़ने के लिए .