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Information Technology Infrastructure Library Foundation introduced candidates to the key elements, concepts and terminology found in Information Technology Infrastructure Library

Сертификация может помочь:

• Those who require a basic understanding of the Information Technology Infrastructure Library framework

• Those who want to understand how Information Technology Infrastructure Library can be used to enhance IT service management

• IT professionals or others working within an organization that has adopted Information Technology Infrastructure Library

тем не мение, the Information Technology Infrastructure Library Foundation certification can benefit anyone who has an interest in IT service management.

Are you preparing for the ITIL® 4 Foundation exam and want to pass it on your very first attempt?

The ITIL exam is an entry-level certification that tests your general awareness of ITIL concepts. It covers the key elements, концепции, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices. Всего есть 40 questions and the time limit is 60 минут. You must score at least 65 процентов (26 вопросов) to earn the ITIL Foundation Certification.

To pass the test, you need to get the keywords right. Keywords are terms used in ITIL such as:

a) Service strategy

б) Service design

с) Service transition

d) Соглашения об уровне обслуживания

е) Operational level agreements

In the ITIL framework, keywords like these link to other keywords. Например, customer value is linked to a service strategy module. так же, maintenance is linked to continual service improvement, и так далее. This will help you answer the questions correctly and at a quicker pace.

*** This course does not content the study material. Этот курс содержит 200 вопросов ****