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Incident Management in IT

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Incident Management in IT

Incident Management in IT

Machi 4, 2021 Maendeleo ya Kibinafsi 0 Maoni 1740 maoni

Bei: $19.99

This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.

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