Incident Management in IT
This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.
ทิ้งคำตอบไว้
คุณต้อง เข้าสู่ระบบ หรือ ลงทะเบียน เพื่อเพิ่มความคิดเห็นใหม่ .